Terms and Conditions of Sale

Arborea Farm S.S. Società Agricola, with registered office in Via Piave 96 / A, Istrana (TV), Italy, with VAT IT04349200263, is owner of the site www.arboreafarm.com.

We wish to inform you that the Terms of Sale set out below indicate clearly and understandable, the conditions and the ways in which you can make purchases online in the nursery of Arborea Farm SS Società Agricola.

We encourage you to read them and to accept them in order to use all of our online services in a fast, secure and in full respect of the principles of good faith and loyalty in commercial transactions.

1.Acceptance of general conditions of sale

1.1. The contract between Arborea Farm S.S. Società Agricola and the Customer shall be concluded with the acceptance, even partial, of the order by Arborea Farm SS Società Agricola. This acceptance is automatic, unless otherwise communicated to the client. By placing an order in the manner provided, you acknowledge that you have read all the information provided to him during the purchase process, and accept the general conditions and payment transcribed below.

1.2. The Customer, once concluded the purchase process online, will print or save an electronic copy any case preserve these general conditions of sale, subject to the provisions of art. 3 and 4 of Decree No. 185/1999 on distance selling of Italian law.

1.3. It excludes any right of the Customer to damages or compensation, and any contract or tort liability for any direct or indirect personal and / or property, caused by the rejection, even partial, of an order.

2. How to Buy

2.1. The Customer may only purchase products in the electronic catalog of Arborea Farm SS Società Agricola at the time the order and viewable online at (URL) http://www.arboreafarm.com as described in the relevant information sheets. It is understood that the images accompanying the description of a product may not be fully representative of its features but differ in color, size, and accessories in the picture.

2.3. The correct order is confirmed by Arborea Farm S.S. Società Agricola through a reply e-mail, sent to the email address supplied by the customer. This confirmation message will contain date and time of execution order and a 'Customer Order Number', to be used in any further communication with Arborea Farm S.S. Società Agricola. The message will include all data entered by the customer who agrees to verify the correctness and communicate any corrections, as described in this document.

2.4. In the case of non-acceptance, Arborea Farm SS Società Agricola ensure timely notification to the customer.

2.5. In case of unavailability of specific products, Arborea Farm S.S. Società Agricola will notify the customer the delay by email. Offers: The products contained in the offers, if temporarily out of stock, can be replaced with products of the same kind at a price equal to or greater. Freebies: If the tribute out the same will be replaced with another tribute we chose. For replacements of products present in the packages offered and giveaways, Arborea Farm SS Società Agricola has no obligation to disclose such substitution customer buyer.


3.Payment methods

Payment can be made either on-line or off-line.

The online payment is made using Credit Cards Visa, MasterCard, American Express through PayPal online transaction.
For the off-line payment, you can use the bank transfer.

3.1. Payment by Credit Card
If you choose to pay by credit card you will need to follow the processed after which you'll get a message that confirms the correctness of the transaction.
Arborea Farm S.S. Società Agricola is not aware of the sensitive data of your credit card because the transaction is done on secure circuit SSL3 by Paypal.
PayPal automatically encrypts your confidential information, which is transferred from your computer systems up to PayPal using the Secure Sockets Layer (SSL) with an encryption key length of 128 bits.
Credit cards accepted are those for circuits: Visa (including Postepay) and Master Card.
For the notification of the outcome, the server Paypal transmits two emails: one to the shopkeeper and a purchaser, in which summarizes the transaction data (store, date and time of the transaction, amount, outcome).

3.2. Payment by Paypal
In cases of purchasing goods with PayPal payment method, together with the completion of the online transaction, PayPal will immediately charge the amount of your purchase.
In case of cancellation by both the Customer and in case of rejection of the same by Arborea Farm SS Società Agricola, together with the cancellation, the amount of the canceled goods will be credited back to the customer's PayPal account. The timing of re-credit on the payment instrument chosen within the PayPal account depends exclusively on PayPal and the banking system. Once the chargeback amount on Paypal account, in no case Arborea Farm SS Società Agricola be liable for any damages, direct or indirect, caused by delays in crediting employees by Paypal or by the banking system.
Arborea Farm S.S. Società Agricola reserves the right to call the customer information (eg. Landline phone number) for determining the actual ownership of the PayPal account.
In the absence of the required documentation, Arborea Farm SS Società Agricola reserves the right to refuse the order.
In no time of the purchase Arborea Farm SS Società Agricola is able to know information about the buyer's credit card or other mode choices in the wallet of PayPal.

3.3. Payment by bank transfer in advance

If paying by bank transfer in advance, as ordered by the customer will be kept until receipt of proof of transfer, to be sent to Arborea Farm SS Società Agricola E-mail: info@arboreafarm.com, no later than 4 working days from the date of acceptance. The sending of the order will take place only when the actual crediting of the amount due on the c / c of Arborea Farm SS Società Agricola which must take place within 10 working days from the date of acceptance. Go beyond those limits, the order will be automatically canceled.
The bank transfer must be issued in favor of: Arborea Farm S.S. Società Agricola
IWBANKCOD IBAN: IT18X0316501600000071004533

The purpose of the bank transfer must contain:

- the order reference number;
- the date the order;
- name and surname of the order.


4. Invoicing

For orders placed by private individuals and by the owners of VAT, the invoice will follow by email after delivery, according to Article 14 of Presidential Decree 445/2000 and DL 52/2004 of the Italian Law.
Important Note: In accordance with current tax laws, will not be invoiced to the holders of an individual company and / or freelancers if not included, besides the VAT, the tax code of the person concerned. For the issuance of the invoice, to the information provided by the Customer. No change in the bill will be possible after the issuance thereof.

5. Information and Complaints
In our philosophy, the customer is in a position of privilege..

5.1. Applicable law

The sales contract between the customer and Arborea Farm SS Società Agricola is concluded in Italy and governed by Italian law. For the solution of civil and penal disputes arising from the conclusion of this contract of distance selling, if the customer is a consumer, the local jurisdiction is that of the reference hole of his town of residence; in all other cases, the local jurisdiction is exclusively that of the province of Treviso.