Return policy

  1. Under Italian law, art. 64 of Legislative Decree no. 205/06, the customer can exercise your right of withdrawal and return the product received, in accordance with the terms and conditions specified below.

  2. Consumers who for whatever reason are not satisfied with the purchase, has the right to withdraw from the contract, without any penalty and without specifying the reason, within 10 working days from the day of receipt of the product purchased, by sending , within the said period, written notice of cancellation by registered letter with return receipt at the following address: Arborea Farm SS Soc. Agr., Via Piave No. 96A Istrana (TV) or an e-mail to the following email address info@arboreafarm.com, provided that such notification is confirmed within the following 48 hours by registered letter with acknowledgment of receipt.

  3. If the customer has exercised his right of withdrawal in the manner referred to in paragraph 2, the consumer must return the entire order no later than the fifteenth day following receipt by the product through direct delivery or shipping Arborea Farm SS Soc. Agr., Via Piave No. 96A Istrana (TV). All costs of returning the products are paid by the customer. All items must be returned intact and in good condition, packed in the same manner in which they were received.

  4. In case you have been complied with all the conditions and obligations of the consumer provided for in paragraphs 2 and 3, Arborea Farm SS Soc. Agr. shall refund the sale price excluding shipping costs incurred, less any expenses incurred for the return of Arborea Farm SS Soc. Agr., With a value equal to the thirtieth day after the date on which Arborea Farm SS Soc. Agr. was aware of the right of withdrawal by the consumer.
    The goods travel at the risk of the customer, Arborea Farm SS Soc. Agr. not liable for any harm as damage, tampering, loss due to transportation.
  5. The right of withdrawal is void if the products made not possess more vitality that had at the time of sale, if the products are made without the proper nomenclature.

  6. In case of forfeiture of the right of withdrawal, the Arborea Farm SS Soc. Agr. will return to the client the property purchased by charging him for shipping costs.